Updated: January 2024
1.1 EV USA is committed to safeguarding the privacy of our website visitors and mobile application users. This policy details how EV USA will treat your personal information.
1.2 By using the EV USA mobile app and/or any of the EV USA websites or portal, you are consenting to the collection, use and disclosure of your personal information in accordance with the terms and conditions of this policy. You consent to our use of cookies and the collection of location based information in accordance with the terms of this policy.
2.1 EV USA may collect the following kinds of personal information from you using the following methods
2.2 Before you disclose to EV USA the personal information of another person, you must obtain that person’s consent to collection, use, disclosure and the processing of that personal information in accordance with this policy and you hereby represent and warrant to EV USA that you have obtained such consent.
3.1 Personal information submitted to EV USA through our website, user portals or mobile apps will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 EV USA may use your personal information to:
3.3 If you submit personal information for publication on the EV USA website or mobile apps, EV USA will publish and otherwise use that information in accordance with the license you grant to us under our Terms and Conditions.
3.4 EV USA will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
3.5 All EV USA website and mobile app financial transactions are handled through our payment services provider, Braintree. You can review the provider’s privacy policy at www.braintree.com. EV USA will share information with its payment services provider only to the extent necessary for the purposes of processing payments you make via the EV USA website or mobile apps, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4.1 EV USA may disclose your personal information to any of its employees, officers, insurers, professional advisers, agents, suppliers, service providers, or subcontractors insofar as reasonably necessary for the purposes set out in this policy, including for processing.
4.2 EV USA may disclose your personal information to any member of our group of companies (this means our subsidiaries, affiliates, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 EV USA may disclose your personal information:
4.4 Except as provided in this policy, EV USA will not provide your personal information to third parties.
5.1 Information that EV USA collects may be stored, accessed, processed, and transferred outside of the United States, in any of the countries in which we operate, or in which the entities listed in sections 4.1 and 4.2 operate, in order to enable us to use the information in accordance with this policy.
5.2 Personal information that you publish on EV USA’s website or submit for publication on EV USA’s website may be available, via the internet, around the world. EV USA cannot prevent the use or misuse of such information by others.
5.3 You expressly agree to the transfers of personal information described in this Section.
6.1 This section sets out EV USA’s data retention policies and procedure, which are designed to help ensure that EV USA complies with legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that EV USA collects for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. EV USA will then delete or anonymize your personal information.
6.3 Notwithstanding the other provisions of this section, EV USA will retain documents (including electronic documents) containing personal data:
7.1 EV USA will take reasonable physical, technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 EV USA will store all the personal information that we collect about you on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through EV USA websites or mobile apps will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and EV USA cannot guarantee the security of data sent over the internet.
7.5 You are responsible for keeping the password you use for accessing EV USA website and mobile apps confidential; EV USA will not ask you for your password (except when you log in to our website).
8.1 EV USA may update this policy from time to time by publishing a new version on our website and updating the “Last Updated” date above.
8.2 EV USA will notify you of any material changes to this policy by email, SMS or within our mobile apps, or by publishing a prominent notice on its website.
9.1 Unless your state’s laws require otherwise, you may instruct EV USA to provide you with any personal information EV USA holds about you; provision of such information will be subject to:
9.2 EV USA may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct EV USA at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to EV USA use of your personal information for marketing purposes, or EV USA will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10.1 EV USA’s website includes hyperlinks to, and details of, third party websites.
10.2 EV USA has no control over, and are not responsible for, the privacy policies and practices of third parties.
Residents of certain states, such as California, Nevada, Colorado, Connecticut, Virginia, and Utah may have additional personal information rights and choices.
If you are a California, Nevada, Colorado, Connecticut, Virginia, or Utah resident, your state’s laws may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, see below for our Privacy Statement - California.
Colorado, Connecticut, Virginia and Utah each provide their state residents with rights to:
Colorado, Connecticut and Virginia also provide their state residents with rights to:
To exercise any of these rights by using one of the contact methods below in Section 13.3. To appeal a decision regarding a consumer rights request, please contact us again asking that our legal department review the decision. We will respond to you within two weeks with the decision regarding your appeal. This email will contain information and reasoning supporting the appeal decision.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to us by using one of the methods below. However, please know we do not currently sell data triggering that statute’s opt-out requirements.
12.1 Please let EV USA know if the personal information that we hold about you needs to be corrected or updated. You may request that EV USA modify or correct any personal information that it holds about you for accuracy.
13.1 The EV USA website, user portals and mobiles apps are owned and operated by EV USA, Inc.
13.2 EV USA is registered in Delaware and our registered office is located 16192 Coastal Hwy, Lewes, DE 19958
13.3 You can contact EV USA’s Privacy Officer:
Any questions or concerns regarding the use or disclosure of personal information should be directed to us using one of the methods set forth below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Privacy Policy.
If we are unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set forth in our Terms and Conditions or make a claim with the privacy regulator in the country in which you think we have infringed privacy laws.
Our website is not intended for or directed to children under the age of 13. We do not knowingly collect personal information directly from children under the age of 13 without parental consent. If we are made aware that a child under the age of 13 has provided us with personal information, we will delete the information from our records.
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Statement of EV USA (collectively, “we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect
We and our Sites collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:
In particular, within the last twelve (12) months we have collected or may in the future collect the following categories of personal information from consumers:
Category | Examples | Collected | Retention Period |
---|---|---|---|
A. Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. | YES | We keep this information only for so long as we need it to perform a contract or transaction with you or maintain an ongoing customer relationship with you, comply with any legal obligations and/or to bring or defend any legal claims |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | YES | We keep this information only for so long as we need it to perform a contract or transaction with you or maintain an ongoing customer relationship with you, comply with any legal obligations and/or to bring or defend any legal claims |
C. Protected classification characteristics under California or federal law. | Some personal information included in this category may overlap with other categories. Age (40 years or older), race, color, ancestry, national origin, citizenship,religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | NO | |
D. Commercial information. | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | YES | We keep this information only for so long as we need it to perform a contract or transaction with you or maintain an ongoing customer relationship with you, comply with any legal obligations and/or to bring or defend any legal claims |
E. Biometric information. | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO | |
F. Internet or other similar network activity. | Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. | YES | We keep this information only for so long as we need it to perform a contract or transaction with you or maintain an ongoing customer relationship with you, comply with any legal obligations and/or to bring or defend any legal claims |
G. Geolocation data. | Physical location or movements. | YES | We keep this information only for so long as we need it to perform a contract or transaction with you or maintain an ongoing customer relationship with you, comply with any legal obligations and/or to bring or defend any legal claims |
H. Sensory data. | Audio, electronic, visual, thermal, olfactory, or similar information. | NO | |
I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO | |
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO | |
K. Inferences drawn from other personal information. | Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO | |
L. Sensitive Personal Information. | Sensitive personal information” means: (1) personal information that reveals (A) a consumer’s social security, driver’s license, state identification card, or passport number; (B) a consumer’s account log-In, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (C) a consumer’s precise geolocation; (D) a consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership; (E) the contents of a consumer’s mall, email and text messages, unless the business is the intended recipient of the communication; (F) a consumer’s genetic data; and (2)(A) the processing of biometric information for the purpose of uniquely identifying a consumer; (B) personal information collected and analyzed concerning a consumer’s health; or (C) personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. | YES | We keep this information only for so long as we need it to perform a contract or transaction with you or maintain an ongoing customer relationship with you, comply with any legal obligations and/or to bring or defend any legal claims |
We and our Site obtain the categories of personal information listed above from the following categories of sources:
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months and/or in the future, Company has disclosed or may disclose personal information for a business purpose to the categories of third parties indicated in the chart below.
We do not sell personal information.
Personal Information Category | Business Purpose Disclosures | Sales |
---|---|---|
A. Identifiers | YES, to business partners. | None |
B. California Customer Records personal information categories. | YES, to business partners. | None |
C. Protected classification characteristics under California or federal law. | None | None |
D. Commercial information. | YES, to business partners. | None |
E. Biometric information. | None | None |
F. Internet or other similar network activity. | YES, to business partners. | None |
G. Geolocation data. | YES, to business partners. | None |
H. Sensory data. | None | None |
I. Professional or employment-related information. | None | None |
J. Non-public education information. | None | None |
K. Inferences drawn from other personal information. | None | None |
L. Sensitive Personal Information. | YES, to service providers and business partners. | None |
Your Rights and Choices
The CCPA and/or CPRA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (seeExercising Your Rights to Know or Delete), we will disclose to you:
Right to Know and Data Portability
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (seeExercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
Right to Know and Data Portability
You have a right to correct data that we hold about you that is inaccurate.
Right to Know and Data Portability
You have the right to limit our use of your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods or services as well as other specified legitimate business purposes. “Sensitive personal information” is defined above. Any of the above information that is already publicly available is not considered to be sensitive personal information.
Exercising Your Rights to Know, Delete or Correct
To exercise your rights to know, correct or delete described above, please submit a request by either:
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may also make a request to know, correct or delete on behalf of your child by submitting a request by either:
You may only submit a request to know twice within a 12-month period. Your request to know, correct or delete must:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor's identity or authority to make it.
For instructions on exercising your sale, sharing and sensitive personal information use opt-out or opt-in rights, see Personal Information Sales or Sharing Opt-Out and Opt-In Rights and Limitation of Use of Sensitive Personal Information Rights.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at privacy@evusa.io.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales and Sharing Opt-Out and Opt-In Rights and Limitation of Use of Sensitive Personal Information Rights
We do not sell or share personal information with third parties except with our service providers and contractors under contractual arrangements to keep the information confidential and only use it in connection with the services they are providing to us. We only use “sensitive personal information” to perform services or provide goods to customers who request such goods or services in the first place, including order fulfillment. We may also use “sensitive personal information” to ensure the security and integrity of our website, applications, and other platforms and operations or for other uses that are already permitted under the CPRA and are not uses that consumers may limit. We confirm that we will not use any “sensitive personal information” in a manner that the CPRA allows California consumers to limit.
Non-Discrimiation
We will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA or CPRA, we will not:
Other California Privacy Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to legal@evusa.io or write us at:
Changes to Our Privacy Policy
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Site following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Email: legal@evusa.io
Postal Address:
If you need to access this Policy in an alternative format due to having a disability, please contact legal@evusa.io
Easily reach us on any of the following addresses
info@evusa.co
+1 (555) 000-0000
16192 Coastal Hwy, Lewes, DE 19958